State Farm® Insurance Agent Brittany Monsour

"They were supposed to split my policy from my ex husband. I called paid for my policy in full for 6 mos. My ex did not renew his policy. Brittany's office applied my policy payment to my ex husband's car. 6 weeks later I got a call asking if I still wanted my policy. They notified DMV that I had a lapse even though I was not the one with the lapse in insurance. Been trying to follow up and have not gotten a return phone call. Very unhappy with her office. After they fix it and it's time for my next policy renewal I will definitely be using a different insurance company."

"Very disappointed with the service. I approached them after going through the google reviews and was impressed. But I’ve been emailing them since 2.5 months for a refund of my cancelled policy and I still didn’t get it from them. At first we got a quote for our auto insurance (which was after a very detailed phone conversation with an agent) but later got an email about increase in the quote by 200+ dollars per month. When asked for a cancellation, I only got 10% of the amount deducted from my account and I still haven’t received the rest. I have 450$ with them since more than two months. I couldn’t spend on my family during holidays because of this. I’ve been very patient since the beginning and I hope this review reaches out to a higher authority and helps me out. P.S. Paola from their team has been very supportive since the beginning in helping us resolve this issue though but we still didn’t receive any solution."

"The worst insurance agent I have ever been in contact with. This office provides zero value and must contact corporate for any question you have. They made a complete mess of our policies & payments when we were relocating to North Carolina six months ago that we are still trying to sort out. Save yourself the headache and go somewhere else. Edit to Add: The response from the owner is not accurate. Note other reviews with similar feedback."

"Britt was very informative and went above and beyond to explain the entire process to me. She was very professional and upbeat. This was one of my best experiences with buying car insurance and I didn’t feel like I was being scammed. I would highly recommend. Heather is super nice as well and always professional and upbeat."

"It was great working with TJ Jackson and Maria Castro Avina. They were both very knowledgeable and helpful. TJ was able to help me combine policy’s new home and cars, working with him I received a tremendous amount of savings (over $250) compared to our previous insurance company."

"It was great working with TJ Jackson. He was very knowledgeable and helpful. He was able to help me combine policy’s and start a new life insurance policy. We spoke with State Farm before about combining our car insurance as well, but didn’t get the right information. Tj made sure we had every bit of information needed and walked us through everything so we had a clear understanding of everything we discussed. He was very punctual when contacting us and extremely helpful when it came down to deciding what was the best fit for us."